Frequently Asked Questions
Ordering & Payment
Gifts & Gift Wrap
Privacy & Security
Q: How much is shipping?
A: We offer Free Shipping on orders of $79+ (excluding orders shipping to Hawaii and Alaska). Expedited shipping rates are calculated based on your order amount. Please refer to the chart below to calculate the shipping charges for your order.
Standard & APO/FPO Delivery Rates
|$0.00 - $48.99||$5.95|
|$49.00 & over||$0.00|
|Subtotal||3 Business Day||2 Business Day||1 Business Day|
|$0.00 - $25.00||$15.00||$20.00||$45.00|
|$25.01 - $50.00||$20.00||$25.00||$50.00|
|$50.01 - $75.00||$25.00||$30.00||$55.00|
|$75.01 - $100.00||$30.00||$35.00||$60.00|
|$100.01 - $125.00||$35.00||$40.00||$65.00|
|$125.01 - $150.00||$40.00||$45.00||$75.00|
|$150.01 - $175.00||$45.00||$55.00||$85.00|
|$175.01 - $200.00||$50.00||$65.00||$95.00|
|$200.01 - $250.00||$60.00||$75.00||$120.00|
|$250.01 - $300.00||$75.00||$90.00||$135.00|
|$300.01 & over||$90.00||$110.00||$150.00|
Alaska & Hawaii
|Subtotal||Alaska & Hawaii Delivery|
|$0.01 - $25.00||$25.00|
|$25.01 - $50.00||$30.00|
|$50.01 - $75.00||$35.00|
|$75.01 - $100.00||$40.00|
|$100.01 - $125.00||$45.00|
|$125.01 - $150.00||$50.00|
|$150.01 - $175.00||$55.00|
|$175.01 - $200.00||$65.00|
|$200.01 - $250.00||$85.00|
|$250.01 - $300.00||$110.00|
|$300.01 & over||$140.00|
Q: When will my order ship?
Q: How will you ship my order?
A: We ship through UPS and the US Postal Service to destinations in the continental USA, Hawaii, and Alaska. Orders shipping to APO/FPO military addresses ship via the US Postal Service. eBubbles reserves the option to choose the best carrier available at the time of shipment.
Q: When will I receive my order?
A: Your order will ship from our warehouse in Southern California. Standard ground shipments will take 1-5 business days to arrive depending on which state you ship to (a business day is a non-holiday weekday, weekends are not counted). 2-Day and Next Day deliveries will arrive within 2 business days or the next business day. Please allow extra time when shipping to remote rural areas. Orders shipping to APO/FPO addresses can take 10+ days for delivery.
When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order.
Q: Do you offer expedited shipping?
A: Yes. You can choose 3-Day, 2-Day or 1-Day service for an additional charge. Orders placed before 1:00PM Eastern Time Monday through Friday will ship the same day. Orders placed after 1:00PM Eastern Time Monday through Friday, Holidays, or weekends will ship on the next business day (Monday through Friday excluding holidays). Please refer to the shipping rate chart above for shipping charges.
Q: Can I have my order sent to more than one address?
Q: Can I send an order to a country other than the United States?
A: Currently, we only ship to the 50 United States and APO/FPO addresses.
Payment / Ordering
Q: Who can I call if I have a question about my order?
A: Call our Customer Service Department tollfree, Monday-Friday from 8AM to 4PM Eastern Time, at 888-403-8701. Our customer service representatives are happy to assist you with any questions, or to take your order over the phone.
Q: What name shows up on my credit card statement?
Q: Can I phone in my order?
Q: When will my credit card be charged?
Q: Do you take Checks or Money Orders?
Q: Do I have to pay sales tax?
Q: Can I change my order after I submit it?
A: We process orders very quickly. If you need to make a change please call Customer Service toll-free at 888-403-8701 as soon as possible. Every effort will be made to accommodate your request.
Q: Is gift wrap available?
A: Giftwrap is available with every order for a small charge. You can add as many gift wraps as you would like to your order. We wrap your gifts for you, and a personalized gift card is included with your message.
We also offer prewrapped Gift Baskets and Gift Boxes, and the price includes gift wrap on these items. Please note that we cannot wrap prewrapped items inside a Gift Box.
Q: May I specify which items in my order should be gift-wrapped?
Q: Do you include a Gift Enclosure Card?
Q: Can I send gifts to more than one address?
A: Each order can be sent to only one address. If you are purchasing several gifts to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Privacy / Security
Q: Is my credit card transaction secure?
A: Your credit card transactions are secure. All online orders are sent through a secure server using the latest SSL technology to encrypt the information being transmitted. Additionally, your credit card number is passed directly through the credit card processing service using the most sophisticated online security available. We do not see nor do we store your credit card number on the internet.
Q: Do you disclose any personal information to outside parties?
Q: Do you send information via e-mail?
A: We send you an order confirmation and shipping confirmation via email automatically. You can also sign up to receive special discounts and promotional offers from us by email, but only if you sign up for for these emails. You can always request to be removed from this list.
Returns / Refunds
Q: What if I want to return or exchange a product?
A: If for any reason you are not satisfied with an item, you can return it to eBubbles for a full product price refund or store credit (if the item has been used). Please contact Customer Service for instructions on how to handle the return.
Call Customer Service toll-free at 888-403-8701.
Q: What if I receive a damaged item?
A: Please call Customer Service at 888-403-8701. We'll get a replacement shipped to you right away.